Process (What)

The Continuous Improvement methodology that best suits for a certain organization heavily depends on the level of maturity of that organization. This also applies to the corresponding values and techniques. To support organizations to apply the best suitable methodology, the LSSA has developed the ‘Continuous Improvement Maturity Model’ (CIMM). CIMM summarizes best practices and techniques of different methodologies in one framework, for different stages of maturity.

The CIMM framework should be run sequentially as much as possible. It is not recommended to move on to the higher CIMM levels too quickly if the lower levels are insufficiently developed and secured. For example, it makes no sense to use statistical techniques to reduce the variation if the processes are not yet stable and predictable.

Creating a solid foundation

Structured

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Creating a Continuous Improvement culture

Managed

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Creating stable and efficient processes

Predictable

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Creating capable processes

Capable

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Creating World Class products & services

World Class

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People (Who)

During the improvement of the processes, attention must also be paid to the development of employees and the organization. For each instrumental technique in the CIMM framework, it is possible to indicate the associated desired behavior.

The CIMM framework identifies a number of behaviors for each improvement technique, which helps determine whether or not the implementation of the technology in question will be a success and results in a lasting impact. A distinction is made here between the behavior of the top management, middle management and employees on the shop floor.

Clear Direction and Focus

Strategy

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Quality of Management

Leading

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Openness and Action Orientated

Openness

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Learning Organization

Learning

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Organizational Agility

Agility

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